Frequently Asked Questions (FAQ)

What payment methods do you accept?

We offer secured payment methods via SSL and HTTPS. We accept the following payment methods: American Express, Apple Pay, Google Pay, Mastercard, and Visa.

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom! Check our Shipping and Delivery Policy for more information.

What is your return policy?

You can find our return and refund policy here

When will I get paid after returning my product?

Once we receive your returned item, you will get refunded within 14 days. Check our Return and Refund policy for more information.

How can I track my order?

You can track your order using our Track Order page

What if I receive a defective product?

Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 30 days. Check our Return and Refund Policy for more information.

How can I contact customer support?

You can contact our customer support team by visiting our contact page, where you can find a contact form to fill and submit or you can send us an email.

How do I know if an item is in stock?

If you can add an item to your cart, it's in stock and ready to be shipped to you.

How long will it take to receive my order?

You can check our Shipping and Delivery policy for more information.

Do you accept exchanges ?

Yes, we accept the exchange of your items. You can always request exchange for your items within 30 days of delivery.

You can check our Return and Refund policy for more information.

Contact information:

Address: Mast 9, Gelderland, Huissen, 6852 CE, The Netherlands
Email: info@jadaboutique.com
Phone: +31657921879

Customer service hours(GMT):
Monday to Friday:09:00 AM to 06:00 PM
Saturday and Sunday:10:00 AM to 05:00 PM

We do our best to make your shopping experience as smooth and enjoyable as possible. Your satisfaction is our main focus.

Get in touch.