Shipping and Delivery Policy

We strive to make the ordering and delivery process as easy as possible for our customers. Should you have any questions or further problems, please do not hesitate to contact our customer service. Below, we will explain how your order will be processed and delivered.

Shipping costs

We cover the shipping costs for every order. All our products are delivered 100% free of charge. There's no minimum order quantity required.

Shipping, processing and order times

• Orders are delivered only in the United Kingdom
• Final order time: 05:00 PM (GMT)
• Order processing time is  1-3 days from Monday to Friday.
• Typically, deliveries take between 5 and 9 days from Monday to Friday.
• Shipping costs: Free delivery.

Order tracking

Once you've placed an order with us, you'll be able to see when your package will arrive within just a few days. You'll receive your personal tracking code via email, which you can use to track your order via our tracking partner. Please provide specific email address to track your order. Click here to track your package.

To ensure your order ships today, you can contact us by phone anytime. Our service team will be happy to help you make the right choice.

Change of address/telephone number

If you wish to change the phone number or address provided when ordering, please contact us at info@jadaboutique.com as soon as possible before shipping. Once the order has been shipped, we cannot change this information. In this case, you will need to request a resend and place a new order.

Order tracking issues

If you have any issues with your tracking number or package delivery, please contact the carrier directly before contacting us. Tracking information may take 1-3 business days to appear. In rare cases, tracking information may not be updated, but you will still receive your order. Contact us at info@jadaboutique.com for an estimated delivery time.

Lost package?

If a package is lost or undeliverable due to logistical reasons, we will always resend a new package before proceeding with the refund and return process. If the order is not received within 60 days of shipment, the order can be refunded.